• AISR Technician - Tier 1

    Job Locations US-FL-MacDill AFB
    Posted Date 2 weeks ago(5/8/2018 2:39 PM)
    Job ID
    Clearance Level
    Top Secret SCI
  • Overview

    Do you want to join a fast-growing, dynamic company working on the latest technology contracts across the country?


    ISPA Technology is that company. We have been listed 4 years in a row on the Inc. 5000 Fastest Growing Companies. We offer a great company culture, competitive salary & bonus potential, a superior benefits package, and much more!


    Job Description:


    Provide an AISR Tier 1 Technician for Tier 1 satellite and network operations support on-site at MacDill AFB, Tampa, FL. The technician will be part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward deployed satellite earth terminals and embedded network communications equipment.  The AISR Management Center network provides government users with transport of full motion video to remote sites.


    The technician will provide daily operational support for hub and remote systems supporting global Satellite networks.  The AISR Tier 1 Technician will provide support for  activation of deployed Ku-Band Spread Spectrum (KuSS) Arclight ,Intelligence, Surveillance, Reconnaissance (ISR) Terminals using ViaSat Common Operations and Maintenance Engineering Toolset (COMET), ViaSat Satellite Access Manager (SAM), ViaSat Network Management System (NMS), and the troubleshooting of network anomalies, satellite outages, and any deployable KuSS/KaSS terminal satellite related issues. An integral part of the team, the technician’s tasking will include shift work, including some weekends and holidays. The work center is a 24/7/365 work center.


    Job Duties Include (but not limited to):

    • Continuously monitor network and space segment performance to provide customer tier 1 support as required.
    • Monitor and report on the quality of user Full Motion Video (FMV).
    • Support and escalate user network issues to appropriate offices.
    • Track and manage automated service interruptions for the network users’ awareness.
    • Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.


    Required Skills & Experience:

    • Monitor ViaSat equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead.
    • Monitor FMV downlink equipment for nominal operations and report any anomalies to designated team lead.
    • Support user access and troubleshoot ViaSat KuSS and KaSS remotes.
    • Prepare reports on network utilization, performance and activity as required.
    • Open and track trouble tickets as required to resolve network or terminal issues.
    • Manage all network hardware and equipment
    • Install and maintain equipment and cabling for telecommunications systems, digital communications systems, and LAN communications and systems
    • Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem
    • Develop, implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use, and disaster recovery
    • Work with end users and department heads to identify and document required network service levels
    • Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts
    • Manage security solutions
    • Monitor and test network performance and provide network performance statistics and reports
    • Aid in the development of business continuity and disaster recovery plans, and maintain current knowledge of plan executables
    • Respond to emergency network outages in accordance with business continuity and disaster recovery plans
    • Perform network design and capacity planning
    • Coordinate with end users and technical staff to implement and maintain systems that utilize industry best practices to meet business objectives, while maintaining the security and integrity of the data, system and network
    • Generate metrics, project status reports and operating status reports for management and team members
    • Provide guidance to less experienced personnel
    • Provide service desk and technical support to users
    • Perform routine to moderately complex problem analysis and resolution design for systems and applications
    • Support, communicate, reinforce and defend the mission, values and culture of the organization
    • Isolate and correct network faults using network management tools (ViaSat SAM/NMS).
    • Manage service restoration activities and track/update trouble ticketing system (Remedy).
    • Provide status reports to customers and management personnel.
    • Provide testing and implementation support of new software releases for deployed network equipment.
    • Analyze, troubleshoot and resolve product related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration or testing. Maintain timely and accurate helpdesk records using the ticket management system
    • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
    • Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
    • Protect organization's value by preserving the confidentiality of information.

    Desired Skills:

    • Previous experience supporting UASs preferred
    • Previous experience maintaining Air Force ISR systems preferred
    • Previous experience supporting deployed warfighters and defense agencies preferred
    • Experience with SQL Server 2012, IIS and Certificate Management is a plus.


    Education & Certifications:

    • Associate's degree in an Information Technology or related field or have 3+ years of experience supporting IT/IS systems in a DoD environment


    Security Clearance: 

    • An active TS/SCI clearance is required


    • National health, vision, and dental plans
    • 20 days of PTO and 10 paid holidays
    • Life Insurance
    • Short and long term disability plans
    • 401(K) retirement plan
    • Incentive and recognition programs
    • Relocation opportunities


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