• Application Support Specialist

    Job Locations US-CA-Coronado
    Posted Date 1 week ago(5/18/2018 9:46 AM)
    Job ID
    2018-1137
    Clearance Level
    Top Secret SCI
  • Overview

    Do you want to join a fast-growing, dynamic company working on the latest technology contracts across the country?

     

    ISPA Technology is that company. We have been listed 4 years in a row on the Inc. 5000 Fastest Growing Companies. We offer a great company culture, competitive salary & bonus potential, a superior benefits package, and much more!

     

     

    Responsibilities

    Job Description:

     

    Regarding the Naval Special Warfare Command (NSWC) FA Suite (AKA FleetFocus) and COLTS applications, the Application Support Sepcialist will provide both customer and system level support, with the guidance and aid of the Application Administrator and Program Manager of each system.
     

    Job Duties Include (but not limited to):

    • Obtain and maintain a full understanding of assigned applications.

      • In order to provide sufficient customer service and system level support, the Application Support Specialist will be required to obtain and maintain a full understanding of the applications assigned to their position. 
    • Provide professional level customer service and support for assigned applications.

      • Customer service and support includes, but is not limited to, responding to and answering customer concerns through email, phone calls, instant message, and trouble ticket submissions, to include follow-up, during the solution phase and after resolution. 
    • Assist and perform system level support and duties for assigned applications.

      • System support duties include, but are not limited to, report creation and modifications, creation and modification of application training documentation, creation and modification of DoD required system documentation, and application testing for patches, bug fixes, and new versions of assigned applications. 
    • Perform other duties, as needed, for assigned applications.

    Qualifications

    Required Skills & Experience:

    • DoD IAT Level II compliance (Security+ or equivalent) Within 90 days of hire
    • Experience with application level customer support
    • Excellent communication skills both written and verbal
    • Excellent organizational and time management skills
    • Able to work in teams and have strong interpersonal skills
    • Passion and experience in customer service
    • Strong computer, reasoning, and research skills
    • Strong skills in Microsoft common programs (Ecel, Visio, and PowerPoint)
    • MUST BE A U.S. CITIZEN

    Education & Certifications:

    • B.A. or B.S. degree in a technical discipline preferred

    Security Clearance: 

    • An active SECRET security clearance is Required

    Benefits:

    • National health, vision, and dental plans
    • 20 days of PTO and 10 paid holidays
    • Life Insurance
    • Short and long term disability plans
    • 401(K) retirement plan
    • Incentive and recognition programs
    • Relocation opportunities

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